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Originally Posted by simonmac dave pm details to me, i work with the wife of someone quite senior at vodafone, i might be able to put in a word. |
Thanks Simon much appreciated - I will send over the details
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Originally Posted by klam I've been with vodafone for best part of 15 years & never had a problem UNTIL 2008..was paying £20 a month 2007 then renewed contract at £10 a month aug 2008 although still had 2 months left to run..when renewal came up they couldnt discount any more & could only give me a phone instead. but contract would run for 18 months.I agreed to this BUT what they failed to inform me was that when my contract running at present finished in oct 08 my tariff would go back up to my original £20 2007 tariff..so to sum up i ended up paying double what i was paying..got a phone i didnt need & the pleasure of paying this for an extended contract duration!!Called to complain & was informed that they were unable to give out my original telephone conversation as this would have proved the guy had mis informed me & that it would cost me £276 to cancel contract!!Absolute T***ers & for sure the last time they'll ever get money from me when contract ends!!Sorry for the rant but as you can tell this still makes me boil & cant wait till March to get rid of them!!  |
I had a similar thing where I was lied to by one of their managers and they couldnt retrieve the conversation. I actually ended up emailling the director of customer services and they took me out of contractual commitment. I dont actually know why I decided to sign a new contract at the time!(this was last year)