Vodafone - businesses have no common sense these days - R32OC

r32Dave · 8th February 2010, 10:55 PM

Hi all

So firstly, I am completely aware that I've signed a 12 month contract, so there isnt too much I can do...

However... So, in January I signed a 12 month SIM Only £20 / month Vodafone contract.

I phoned them as I've decided I would quite like an Iphone. So, I asked whether I can change my contract (only agreed 3 weeks ago), to pay £52 (inc iphone insurance) per month over 18 months and £179 for the phone. So basically they are making ALOT more money out of me and tying me in for longer. However, they have said they won't do it as i've signed an agreement.

So I've said I'll just pay the cancellation fee - 2 fingers to them, I'm going to go to O2

DougalR · 8th February 2010, 10:59 PM

Good lad Vodafone rip off anyways, i actually know NO one on Vodafone either

celica · 8th February 2010, 10:59 PM

i've heard alot of these type of posts. i would understand it if they needed to cost back a handset, but being sim only is a different matter.

question is why didn't you go for the iphone 3 weeks ago, or go on a 30 day sim contract?

but then, maybe they are making more net profit on sim only deal, as the iphone they will need to recoup the cost of the handset etc.

however i do agree, network providers should offer more flexibilty these days

r32Dave · 8th February 2010, 11:07 PM

Quote:

Originally Posted by celica

i've heard alot of these type of posts. i would understand it if they needed to cost back a handset, but being sim only is a different matter.

question is why didn't you go for the iphone 3 weeks ago, or go on a 30 day sim contract?

but then, maybe they are making more net profit on sim only deal, as the iphone they will need to recoup the cost of the handset etc.

however i do agree, network providers should offer more flexibilty these days

Good point, it was just a bad decision (and feeling poor after Christmas!) and I didnt know about the 30 day sim only contracts. I don't think they make much money at all on the sim only contracts, I'm paying £20 per month for 900 minutes and 3000 texts

xjkx · 8th February 2010, 11:09 PM

vodafone help me out a bit, our company is with them, and i've used a bit of force a few times to help me out.

little_mp3 · 8th February 2010, 11:12 PM

if anyone has a problem with vodafone give me a shout and i'll forward you probs to my cousin who is working for them.

celica · 8th February 2010, 11:13 PM

i'm with vodafone, out of contract and looking to go iphone route.

however it looks like vodafone have no flexibility on retaining customers for the iphone

little_mp3 · 8th February 2010, 11:17 PM

Quote:

Originally Posted by celica

i'm with vodafone, out of contract and looking to go iphone route.

however it looks like vodafone have no flexibility on retaining customers for the iphone

pm me your mobile# and see what my cousin can do?

2004R32 · 8th February 2010, 11:19 PM

I`m with Vodafone, never had a problem with them. Currently paying £15pm for 1200mins, unlimited internet, unlimited texts, unlimited landline.

Riz

xjkx · 8th February 2010, 11:19 PM

they found some flexibility for 3 for me!

simonmac · 8th February 2010, 11:34 PM

dave pm details to me, i work with the wife of someone quite senior at vodafone, i might be able to put in a word.

little_mp3 · 8th February 2010, 11:45 PM

Quote:

Originally Posted by simonmac

dave pm details to me, i work with the wife of someone quite senior at vodafone, i might be able to put in a word.

free calls worldwide for life free please simon!

klam · 8th February 2010, 11:55 PM

I've been with vodafone for best part of 15 years & never had a problem UNTIL 2008..was paying £20 a month 2007 then renewed contract at £10 a month aug 2008 although still had 2 months left to run..when renewal came up they couldnt discount any more & could only give me a phone instead. but contract would run for 18 months.I agreed to this BUT what they failed to inform me was that when my contract running at present finished in oct 08 my tariff would go back up to my original £20 2007 tariff..so to sum up i ended up paying double what i was paying..got a phone i didnt need & the pleasure of paying this for an extended contract duration!!Called to complain & was informed that they were unable to give out my original telephone conversation as this would have proved the guy had mis informed me & that it would cost me £276 to cancel contract!!Absolute T***ers & for sure the last time they'll ever get money from me when contract ends!!Sorry for the rant but as you can tell this still makes me boil & cant wait till March to get rid of them!!

r32Dave · 9th February 2010, 12:03 AM

Quote:

Originally Posted by simonmac

dave pm details to me, i work with the wife of someone quite senior at vodafone, i might be able to put in a word.

Thanks Simon much appreciated - I will send over the details

Quote:

Originally Posted by klam

I've been with vodafone for best part of 15 years & never had a problem UNTIL 2008..was paying £20 a month 2007 then renewed contract at £10 a month aug 2008 although still had 2 months left to run..when renewal came up they couldnt discount any more & could only give me a phone instead. but contract would run for 18 months.I agreed to this BUT what they failed to inform me was that when my contract running at present finished in oct 08 my tariff would go back up to my original £20 2007 tariff..so to sum up i ended up paying double what i was paying..got a phone i didnt need & the pleasure of paying this for an extended contract duration!!Called to complain & was informed that they were unable to give out my original telephone conversation as this would have proved the guy had mis informed me & that it would cost me £276 to cancel contract!!Absolute T***ers & for sure the last time they'll ever get money from me when contract ends!!Sorry for the rant but as you can tell this still makes me boil & cant wait till March to get rid of them!!

I had a similar thing where I was lied to by one of their managers and they couldnt retrieve the conversation. I actually ended up emailling the director of customer services and they took me out of contractual commitment. I dont actually know why I decided to sign a new contract at the time!(this was last year)

klam · 9th February 2010, 12:10 AM

Quote:

Originally Posted by r32Dave

Thanks Simon much appreciated - I will send over the details

I had a similar thing where I was lied to by one of their managers and they couldnt retrieve the conversation. I actually ended up emailling the director of customer services and they took me out of contractual commitment. I dont actually know why I decided to sign a new contract at the time!(this was last year)

jesus dave think we must have got the same guy!! I had to post a letter a complaints branch in London(think thats where it was) after speaking to 2 managers who'couldnt take it any further but here's a tenner of your next bill'..strangely enough never heard from them again & lost my patience trying to fight the case!!

R32Jambro · 9th February 2010, 08:27 PM

Tell O2/Orange that you're moving from Vodafone and have to pay a cancellation fee. When I did this Orange credited £200 the account to cover Voda fees!

Worth a try?!

austin · 9th February 2010, 09:14 PM

they are all the same in my book

celica · 9th February 2010, 10:03 PM

Quote:

Originally Posted by simonmac

dave pm details to me, i work with the wife of someone quite senior at vodafone, i might be able to put in a word.

Quote:

Originally Posted by little_mp3

if anyone has a problem with vodafone give me a shout and i'll forward you probs to my cousin who is working for them.

thanks

basically i've got two VF contracts now out of contract and ready for upgrade. I've been with VF for circa 10 years

looking for two iphones, but i've got friends who work for orange who potentially could get me discount on tariffs:
exclusive friends and family discount - the Orange shop

could you find out if VF could match, otherwise there's no point and I'll just move. I'm happy to stay if they can match the 20% discounted tariffs and lower handset cost of Orange i.e. 24 months 16GB 3GS, £125, £30/month discounted to £24 or if they can do better that would be a bonus.

thanks

DougalR · 10th February 2010, 09:41 PM

Bollocks they couldn't recall in english they lied, and WOULDN'T recall the convo!!!

Sounds like a perfect get out to me!!!!