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Got my car serviced at a local dealership in January, car has a full vwsh so didn't want to ruin it.
Car got serviced, everything was fine.
Checked the oil a few weeks later and it was way over the max limit.
Took it back and they drained some.
Had a rattle coming from the exhuast, while fixing that noticed that oil was seeping from the sump plug.
Went to tighten it and the plug just spins.
Looks like they've totally ruined the threads.
What's annoying is whoever tightened the plug would have known something had happened to the thread and just chose to ignore it.
Contacted them and they we're meant to look at it this week, but then I was told they were full until next week.

I got the service at the same price as their fixed price services but even still it's a lot of money to pay for silly things to go wrong.

For my next service I definitely won't be taking my car to a vw dealership!
 

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Hear that, reliable dealerships are few and far between by all accounts. And they hardly ever get the Rs through their doors, where as for the specialists they are bread and butter.
 

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p.s. you not sold up yet then? ;p
 

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That mechanic's that just don't take care.
Annoying when that happens,
So where you going take the car now?

Regards
Vrt
 

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Just shows you that some people work in a dealer because it's a 'job' and don't actually care about others prized possessions.

Phone VW UK they are quite good at handling complaints
 

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My dealer did this last year. They installed a brand new sump FOC. Don't settle for anything less. !
 

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My local vw garage failed to tighten my sump plug up.
They rang me a few minutes after I left & told me there was a puddle of oil where my car was parked & I needed to go back
 

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Sucks doesn't it. I've had poor service from nearly every mech I've used one way or another. :-( even specialists have astounded me with the most basic of mistakes, I mean really - forgetting wheelnuts?!?!!!

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It's not just main dealerships, independants can make a right mess of things too.
 

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Discussion Starter · #12 ·
It's not just main dealerships, independants can make a right mess of things too.
I've always been very lucky in the past with independent garages.
The mechanic that my family use is a diesel mechanic and won't touch my car for services etc.
my boyfriend is a HGV mechanic and helps with everything but can't get a stamped service from him.

As I live in Scotland specialists are few and far between. So probably going to have to travel a fair bit to get to a good garage
 

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Experienced.good and bad of both types. Once you find a good dealer or indy, be loyal and stick with them, even if they are not the cheapest.
 

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I used my local Vw dealer twice when I got my mark 5, once for a warranty claim on a rear taillight cluster, and second for a oil change & brake fluid change, when they had it one of the cv boots was leaking so they changed that too. They weren't bad to be fair but anything outside of the box so to speak was always a big deal and you got that "look".

However when I got all the work done to my car I made a slightly barmy ott choice typical of my life and got the ferry to England and took my car to gaz jones in Lincoln. I had heard he was good but what I found was something different I'd never found before.

He LOVES r32's and actually knows every square cm of them, and is very keenly priced, i will bring it back to him again for the future for sure as it worked out a lot cheaper than at home even taking into account the ferry and the knowledge that he has you can't pay for.

Moral of the story is if you really really want the best you have to be prepared to travel for it!

When in his shed he actually had another car from ni there.

Gaz is a top bloke! Go on a roadtrip and go see him!

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I want that, I'm just worried because it was 9 months ago! Think I'll still be ok?
VW workmanship caused the issue. Clearly they over tightened the plug and overfilled your car. So they should sort it out. Play hell ifthey don't submit, and say you will write to VW Head if they don't.
 

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I used my local Vw dealer twice when I got my mark 5, once for a warranty claim on a rear taillight cluster, and second for a oil change & brake fluid change, when they had it one of the cv boots was leaking so they changed that too. They weren't bad to be fair but anything outside of the box so to speak was always a big deal and you got that "look".

However when I got all the work done to my car I made a slightly barmy ott choice typical of my life and got the ferry to England and took my car to gaz jones in Lincoln. I had heard he was good but what I found was something different I'd never found before.

He LOVES r32's and actually knows every square cm of them, and is very keenly priced, i will bring it back to him again for the future for sure as it worked out a lot cheaper than at home even taking into account the ferry and the knowledge that he has you can't pay for.

Moral of the story is if you really really want the best you have to be prepared to travel for it!

When in his shed he actually had another car from ni there.

Gaz is a top bloke! Go on a roadtrip and go see him!

Sent from AutoGuide.com App
Mine will never see the inside of a VW dealership. I always said that it'd be seeing a specialist even before i owned it, this was always my intention.. And regardless of the 2.5hr drive, mine will be going to Gaz aswell.. He always gets fantastic feedback and for that i'll always be willing to travel.
 

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Working in a main dealer myself i understand why people use independant garages.

We charge 90 an hour or
if your cars over 4 years old....our local vag specialist charges 75 and i know for a fact he does not use genuine parts and sometimes even buys parts from ebay to fit which in my eyes is bonkers!

People need to remember at the end of the day everyone is human and mistakes happen, if you manage to go through your working life without making a mistake then you really are superhuman.

A quick call to cusomer services will see the problem solved, if you let them know what you would like done to resolve the situation they usually help make sure your needs are met
 
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Discussion Starter · #18 ·
Working in a main dealer myself i understand why people use independant garages.

We charge 90 an hour or
if your cars over 4 years old....our local vag specialist charges 75 and i know for a fact he does not use genuine parts and sometimes even buys parts from ebay to fit which in my eyes is bonkers!

People need to remember at the end of the day everyone is human and mistakes happen, if you manage to go through your working life without making a mistake then you really are superhuman.

A quick call to cusomer services will see the problem solved, if you let them know what you would like done to resolve the situation they usually help make sure your needs are met
I know everyone makes mistakes, but 2 in one service?
It's hard to ruin a thread without knowing either, the fact the person that did it didn't do anything about it really really reallllly annoys me.
 

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People need to remember at the end of the day everyone is human and mistakes happen, if you manage to go through your working life without making a mistake then you really are superhuman.
I'm afraid that doesn't wash when customers are charged £90 per hour for pouring oil into an engine and torqueing up a sump bolt.

The ineptitude doesn't stop at the dealers either, it happens at the main parts warehouse too. Every summer they employ temps to bag up parts in the warehouse and ship them to dealers. Summer is always really busy for parts requests for some reason (possibly new registrations & Warranty work?) but imagine my irritation when I ordered a seat back, only to get an M12 suspension bolt turn up, in a bag with the seat back's part number on it?. I mean, FFS, when did human beings lose their common sense? One part is a big metal frame and the other is a little bolt. I mean, even a Chimp could spot the difference and employ a little basic intelligence.

I'm sorry but I have ZERO sympathy for numpty zombies making dumb arse mistakes when they are paid to do a good job.
 

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SplitPersonality said:
Hear that, reliable dealerships are few and far between by all accounts. And they hardly ever get the Rs through their doors, where as for the specialists they are bread and butter.
I know when I got the local dealer to do my haldex service one of the mechanics spotted me a few weeks later and he started talking me. He said that was the first R32 they ever had in there and they where fighting over who got to work on it. I just hope they didn't take it out after and ragged it
 
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