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Hi folks, I'm looking for some specialist opinions regarding a faulty Koni adjustor which resulted in me sending the kit back under warranty.

The kit was on the car for 16 months and never felt safe on my 3.2 TT, a problem I reported to Koni many times during 2014. After much dialogue with the UK importers we agreed to adjust the kit in terms of ride height and rebound. Previously the car was set to FULLSOFT yet the car felt way over-damped. On closer inspection the front springs manufactured by Vogtland in Germany were heavily compressed and despite the kit running close to the top of the adjustment the car was very low at the front. The rear was fine.

As a previous owner of Koni Sports, I am familiar with the adjustment and the reason I bought Koni again was due to their reputation and from my previous experience.

After discussion with the importer I decided to adjust the rebound during a short drive. While attempting this I noted the nearside adjustor had seized and from reading some posts about koni adjustors, I applied some pressure to the adjustor but it was seized good and proper. Eventually the Adjustor nipple snapped however at this point the kit had to be returned to Koni under warranty anyway.

Koni were great in collecting the kit in December and unfortunately they have taken a seriously long time to reply to questions and have the kit inspected.

The following pics outline the Koni warranty Report. Koni offered me a good will gesture of £350 which I rejected as they seemed intent in blaming the installation of my kit which I feel is simply a shocking position. (No pun intended!) They still offered the £350 though!

Keen to get some thoughts - obviously this is only a short summary but I am completely transparent and happy to answer any questions and highlight timelines so users can see what to expect and who they are dealing with.

Incidentally, the initial response was "we've never had any problems with this kit before" and when I presented them with evidence of other reported faults they didn't acknowledge my message!

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My question to them would be how the hell can you install them wrong , it's not as if you can put them in upside down , the only fit one way ?
 

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Koni offered me a good will gesture of £350 which I rejected as they seemed intent in blaming the installation of my kit which I feel is simply a shocking position. (No pun intended!) They still offered the £350 though!

Incidentally, the initial response was "we've never had any problems with this kit before" and when I presented them with evidence of other reported faults they didn't acknowledge my message!
Mate at least they had offered you money back and try to sort you out in some way.

Spax sold me a kit for a 4WD 4 Mo stating the kit is for the R32..
Nothing but problems and no money back situation.
They state that all 4WD Dampers are the same.
 

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Discussion Starter · #4 ·
Mate at least they had offered you money back and try to sort you out in some way.

Spax sold me a kit for a 4WD 4 Mo stating the kit is for the R32..
Nothing but problems and no money back situation.
They state that all 4WD Dampers are the same.
It was discussed directly with Koni. I told them I expected a full refund and then they offered me less so I'll take my chances through trading standards and civil court and play it out in public which doesn't seem to bother them. I don't see their offer as anything other than an insult and worded as a good will gesture makes me laugh. I know the product was flawed and am currently proving my case.

Incidentally, Koni list the same kit for the 4-motion, the R32 and the MK1 TT. What issues did you have? cheers
 

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Discussion Starter · #5 ·
My question to them would be how the hell can you install them wrong , it's not as if you can put them in upside down , the only fit one way ?
Absolutely - it is not logical to blame a professional installation. Also as I keep telling them the warranty report doesn't indicate why the adjustor seized. Koni's attitude towards their customers baffles me.

cheers
 

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It was discussed directly with Koni. I told them I expected a full refund and then they offered me less so I'll take my chances through trading standards and civil court and play it out in public which doesn't seem to bother them. I don't see their offer as anything other than an insult and worded as a good will gesture makes me laugh. I know the product was flawed and am currently proving my case.

Incidentally, Koni list the same kit for the 4-motion, the R32 and the MK1 TT. What issues did you have? cheers
I had purchased a Spax Kit that was stated for the R32.
Springs were just too loose in the front dampers.
An inch to two inches play. The Pistons in front dampers were too long.
Rear was fine. They had stated to me that the Suspension Kit supplied was correct for the car and that they had never come across this problem before.
Yeh right!!

Spoke to another company who sells the kit and states that the kit is 100% for a 4mo not an R32.
Took the car to VW and have a letter stating the problems.
Im in the same situation as you, I am taking them to court, Sales Act 1979.

They will have to pay up double to what I paid for due to further costs that I had incured with this ordeal.

So now I am back to standard Shocks & Sprigs mate.
 

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Thanks for sharing - I completely feel your pain. i felt the springs were too short on the Koni coilover kit and definitely under rated.

Who did you purchase the kit from?

Incidentally - i now have KW v3's on the car and they feel fantastic. check out any of the KW / ST stuff.
 

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Thanks for sharing - I completely feel your pain. i felt the springs were too short on the Koni coilover kit and definitely under rated.

Looks like I will take DPM to civil court to get this sorted out. who did you purchase the kit from?

Incidentally - i now have KW v3's on the car and they feel fantastic. check out any of the KW / ST stuff.
Purchased via a company in Essex-EuroPerformance.
I even spoke to Simon at KW as my guvnor knows him well, he had said the same thing, wrong shocks supplied in kit.
Had Weitecs on my MK3, as far as I know it was not available for the MK4-32.

Assholes will not except liabilty.
Awaiting the MoneyClaim website to be running properly to start my case.
I think its £60 online.
 

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aye koni are a bunch of Balloons when it comes to things like this

sounds like the front springs were at fault coil bound plus one faulty damper

nice of them to cut it up for you and leave you with nothing

i'd ask them to return the kit in the condition you returned it in

hope you get it sorted out with a full refund

MJV6 i thought you would have got this sorted by now
good luck as well
 

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aye koni are a bunch of Balloons when it comes to things like this

sounds like the front springs were at fault coil bound plus one faulty damper

nice of them to cut it up for you and leave you with nothing

i'd ask them to return the kit in the condition you returned it in

hope you get it sorted out with a full refund

MJV6 i thought you would have got this sorted by now
good luck as well
Thanks man, can't believe some of the things that have went on. I was so angry yesterday, I called DPM and they said koni were refurbing the front shocks despite me telling Koni i had fitted KW's back in December.

Something stinks mate...that's all I'm saying.

I haven't heard the phrase coil bound however I'm assuming this is when they bunch up under load - this was the initial fault i reported about a year ago and I'll have a photo somewhere that I sent Trevor at Andrew page. The front springs were most definitely coil-bound at the progressive part - this indicated the springs were under rated. I knew it...Koni specify the same kit for the 1.8T and the 3.2 - the problem is right there in my opinion.

The funny thing is when the adjustor seized the kit still felt the same as the piston was not really affected at all. 4 months later and Koni confirmed the adjustor had been forced. This information was provided by me back in October 2014 when I broke the adjustor nipple so they have been a complete joke to deal with. I was completely transparent and feel quite badly treated to be frank.
 

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it's absolutely laughable that both DPM and Koni think it's acceptable to keep you waiting this length of time
to fix the problem

if you bought a new TV and it went duff after 18 months you wouldn't expect it to take 4 months to get fixed same go's for this
your port of call is the retailer not koni ask for a full refund on the grounds that it has taken them to long to get this sort it out

they don't have a leg to stand on if you ask me
 

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Discussion Starter · #16 ·
it's absolutely laughable that both DPM and Koni think it's acceptable to keep you waiting this length of time
to fix the problem

if you bought a new TV and it went duff after 18 months you wouldn't expect it to take 4 months to get fixed same go's for this
your port of call is the retailer not koni ask for a full refund on the grounds that it has taken them to long to get this sort it out

they don't have a leg to stand on if you ask me
I totally hear what you're saying. In my opinion I have been very reasonable and haven't gone shouting about the disappointing service however now my threshold has been reached and breached. DPM understand the situation but haven't been privvy to the length of the conversation because in the first instance and prior to the adjustor seizing, I was looking for a few things:

1. Clarification the springs were suitably rated for the 3.2
2. The kit was safe - in my opinion the car felt very unstable at high speed and jittery in corners as was way too hard.
3. Advice on the spring ratings with a view to changing them

Damian at DPM to an extent has his hands tied by Koni and the importer Andrew Page. The three of them agreed to offer me £350 to go away. I'm sure if Damian was ultimately in charge of the situation he would of issued me a full refund. Koni and I discussed the outcome and i told them a full refund was required so why they offered me £350 and then a refurbished kit after knowing I fitted KW's in December is beyond me.

Thanks for the reply again - I have been liaising with trading standards and a trip to small claim court is likely. Fortunately this sort of discussion is far more damaging to Koni as first and foremost i want to be treated with respect and have a well and truly sorted car without trouble. £350 was a token gesture and they knew I would knock this back as i feel very strongly about this having had problems since fitting.
 

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I knew it...Koni specify the same kit for the 1.8T and the 3.2 - the problem is right there in my opinion.
We are both in the same situation.
You and I are both entitled to a FULL REFUND + COSTS.
Thats how it is.
I had researched alot before I had written the letters to EP and SPAX.
 

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MJV6 i thought you would have got this sorted by now
good luck as well
Thanks man..
I actually thought it was all gonna go through fine and get a refund until the Cunny Funt at Euro Performance decides he does not wanna answer my call and gets some Operating service to deal with calls and messages.

Last message I left them as I had no call back from EP was 'See you in Court'.
 

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HAHA - There's something about keeping your sense of humour during it. See my latest reply to Koni UK:

Hi, I hope you're both well. I wanted to encourage you to get involved in these discussions. it is not my intention to entertain you however some of the content being discussed is becoming more addictive than Penny Dreadful. I told koni person, social media was one platform I was fully prepared to use. Guess what? He didn't reply! Unfortunately for them I have some time right now to dedicate to this so please do share with Koni person as I can't seem to get a reply from him. Do you know if he is still with Koni?

Here are some of the ongoing discussions:

http://www.r32oc.com...-warranty-saga/

http://www.ttforum.c...hp?f=2&t=999985

http://forums.vwvort...63#post87668963

http://www.audi-spor...0/#post-2462449

https://twitter.com/...423223211073536

Not to mention the various discussions on Facebook which you may or may not have seen in your updates.

What is really interesting from my experience is how quickly these threads start to have an established and long term impact on search engine optimisation and how potentially damaging this is for Koni. Given their interest in my complaint and ongoing situation I'm sure this doesn't bother them too much but i wanted to let you guys see some of the interesting dialogue on the topic.

People seem genuinely interested and while I much prefer to focus on positivity, this negatively charged situation is really gathering momentum.

I read the other day a punter, purchased a second hand southbend clutch kit and tried fitting it himself to his mk1 TT. After being open and upfront with southbend about damaging the clutch plate they asked him to send it back to them and to his pleasant surprise, the not only replaced the plate for the guy, they even sent it back to him at their cost. Talk about a decent example of good customer service from a manufacturer. Thought it was a lovely story and wanted to share it with you both.

Needless to say I don't feel the same about Koni and the way they are dealing with my situation. It was 6 months to the day that my kit was removed and collected and despite one offer of £350 which i found pretty insulting, there is no solution other than the latest update that the kit was being returned in a refurbished condition which was not to my knowledge.

As I keep saying, this only ends badly for Koni and sending back a refurbished kit doesn't do them any favours. I'd rather at this stage they apologise like Damian did the other day, which i fully appreciated and hold their hands up and stop all this smoke and mirrors staging!

Have a good weekend and hopefully catch up with you next week.


best intentions at all times

Craig
 

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Wow man what a saga. I imagine Koni want to, and probably will, remain as far detached as possible from the whole situation, as their ability to refuse any reasonable solution increases the further they are from from the situation. I had a very very similar issue with my KW shocks that I bought and got fitted from Awesome GTI. After much reasonable wrangling time (only about a week's worth) Awesome sent the shocks to KW who tested and confirmed the fault and authorised Awesome to replace. In comparison to your retailer, Awesome were brilliant, despite a few hiccups. Like you, I made it viral lol. Maybe KW are more receptive to these sorts of issues than Koni, but I feel your retailer should be on this for you and I get your disappointment. I hope it all gets sorted and you get the costs you incurred back. Twats!
 
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