Just want to have a little rant!
See if any of you get my drift.. volkswargen dont seem to understand!
i have a mk5 r32 which i must say is the best car i have owned.
Soon after i parted with my hard earnt cash, my r developed a rattle on the timing chain area. On the off chance called in to my leeds branch, who kindly had a quick look and said timing chain but come back if it gets worse... So 4 month in to the ownership popped back in for it booking in. Car went in garage, then could not hear the noise. All my mates in the trade could including myself... A few of u notice at the last local meet.
So leeds vw wanted nothing to do with it so i called vw customer service they aranged for it to go to wakefield vw.. In it went stripped down and they have said yes timing chain...
On to the warrenty seen as i have 6 month left on it ... Due to the cost it has to be approved fair enough i thought! The garage forwarded the info on to vw approved warrenty they had 48 hours to make a decision, on the 48th hour they requested photo's of the car and the job sheet (tuesday) thursday before they get back in touch to the garage asking for photos of my old timing chain next to a new timing chain plus measurments. Ordered parts in and photos have been sent back today (tuesday morning) not heard nothing as of yet, hopefully tomorrow but they seen to be very slow at making the decision.
On to my point vw dont seem to get!!
my car has developed a mechanical fault.
car is under warrenty
the car needs new chain and rebuilding.
I was under the impression when a cars under warrenty it gets sorted free of charge.
So why have they been making a decision to stand the cost for over a week now. and as of yet still not reached a decision.
Is it just me that thinks they are the ones that sould stand the cost of the repair?
so my car has been sat on a ramp for over a week in a million pieces. while vw umm and arr about standing the cost. While i drive around in the works trusty Fiat van
Rant over sorry
See if any of you get my drift.. volkswargen dont seem to understand!
i have a mk5 r32 which i must say is the best car i have owned.
Soon after i parted with my hard earnt cash, my r developed a rattle on the timing chain area. On the off chance called in to my leeds branch, who kindly had a quick look and said timing chain but come back if it gets worse... So 4 month in to the ownership popped back in for it booking in. Car went in garage, then could not hear the noise. All my mates in the trade could including myself... A few of u notice at the last local meet.
So leeds vw wanted nothing to do with it so i called vw customer service they aranged for it to go to wakefield vw.. In it went stripped down and they have said yes timing chain...
On to the warrenty seen as i have 6 month left on it ... Due to the cost it has to be approved fair enough i thought! The garage forwarded the info on to vw approved warrenty they had 48 hours to make a decision, on the 48th hour they requested photo's of the car and the job sheet (tuesday) thursday before they get back in touch to the garage asking for photos of my old timing chain next to a new timing chain plus measurments. Ordered parts in and photos have been sent back today (tuesday morning) not heard nothing as of yet, hopefully tomorrow but they seen to be very slow at making the decision.
On to my point vw dont seem to get!!
my car has developed a mechanical fault.
car is under warrenty
the car needs new chain and rebuilding.
I was under the impression when a cars under warrenty it gets sorted free of charge.
So why have they been making a decision to stand the cost for over a week now. and as of yet still not reached a decision.
Is it just me that thinks they are the ones that sould stand the cost of the repair?
so my car has been sat on a ramp for over a week in a million pieces. while vw umm and arr about standing the cost. While i drive around in the works trusty Fiat van
Rant over sorry
